Shipping Policy
Effective Date: July 2026
This Shipping Policy outlines the shipping, processing, and delivery terms applicable to all orders placed on our website. By placing an order with us, you agree to the terms stated in this policy.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Processing days exclude weekends and public holidays. We do not process or ship orders on weekends or official holidays. During peak seasons, promotional events, or inventory updates, order processing may be delayed by 1–2 additional business days.
Once your order is confirmed, we will verify product availability and payment status before shipment. You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Destinations
We offer worldwide shipping to most countries and regions. Customers are responsible for ensuring the accuracy of their shipping address, including street address, city, state, postal code, and contact information. We are not liable for undelivered packages caused by incorrect or incomplete addresses provided by customers.
3. Shipping Methods & Delivery Time
We provide standard international shipping for all orders. Estimated delivery times are listed below for reference:
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United States & Canada: 7–15 business days
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European Countries: 10–20 business days
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Australia & New Zealand: 10–20 business days
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Other International Regions: 15–30 business days
All delivery times are estimated and not guaranteed. Actual delivery time may vary due to customs clearance procedures, local logistics efficiency, weather conditions, public holidays, or unexpected logistics delays.
4. Shipping Fees
Shipping fees are calculated based on the weight, size, and destination of your order and will be displayed clearly at checkout before you complete payment. We reserve the right to adjust shipping fees according to logistics market changes without prior notice. Free shipping promotions will be specified on the website during promotional periods.
5. Order Tracking
After your order is shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. You can monitor your package delivery status online at any time. Tracking information may take 24–48 hours to update after shipment due to logistics system synchronization delays.
6. Customs & Import Duties
International orders may be subject to import taxes, customs duties, and fees imposed by the destination country. These additional charges are the sole responsibility of the customer. We do not cover customs duties, import taxes, or related processing fees. Please check your local customs policy before placing an order.
In the event that the package is detained, returned, or abandoned by local customs due to customer refusal to pay duties or non-compliance with local import regulations, we will not issue a refund.
7. Undeliverable & Returned Packages
If a package is returned to us due to incorrect address, recipient unavailability, refusal of delivery, or customs rejection, the customer shall bear the return shipping cost and reshipping fee. To resend the order, the customer needs to pay additional logistics fees. If the customer requests a refund in this case, we will deduct the actual shipping and return handling fees from the total order amount.
8. Shipping Delay Exceptions
We are not responsible for shipping delays caused by force majeure events, including but not limited to natural disasters, extreme weather, epidemic control policies, international logistics suspension, customs inspection delays, and carrier service adjustments.
9. Policy Updates
We reserve the right to update and modify this Shipping Policy at any time. Any changes will take effect immediately upon posting on this page. It is your responsibility to review this policy periodically.
10. Contact Us
If you have any questions about shipping time, logistics status, or other shipping-related issues, please contact us at: JesusTidwellxs@outlook.com.
