Return policy
Returns, Refunds & Exchanges Policy
We are committed to delivering premium home storage organizers that meet the quality, craftsmanship, and design standards displayed on our website. This policy outlines our official procedures for returns, refunds, product exchanges, order cancellations, damaged parcel resolutions, and all product-related issues for every order placed through our online store.
Please read this policy thoroughly before completing your purchase.
1. 30-Day Return Eligibility
You may submit a return, refund, or exchange request within 30 calendar days after your package is marked delivered by the shipping carrier. To qualify for approved return processing, all returned items must meet the following conditions:
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Completely unused and unassembled
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Free of scratches, dents, stains, damage, or unauthorized self-modification
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Returned in full original packaging with all factory protective fillers and cartons
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Complete with all racks, bins, decorative ornaments, assembly hardware, and user manuals
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Preserved in resalable, brand-new condition
Any returns sent without prior written authorization from our support team will be automatically rejected.
2. Valid Return Reasons
Return requests are accepted for the following legitimate reasons:
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Products arrived damaged during transit
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Confirmed factory defects or structural flaws
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Incorrect product, color, size, or quantity shipped by our warehouse
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Physical product differs substantially from website descriptions and images
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Order cancellation approved before warehouse dispatch
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Personal change of mind, subject to all official return eligibility rules
3. Non-Returnable Conditions
We reserve the right to decline return requests or issue only partial refunds under the following circumstances:
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Return application submitted more than 30 calendar days after delivery
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Products have been assembled, wall-mounted, drilled, altered, or structurally modified
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Missing original boxes, installation guides, hardware, or decorative accessories
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Damage caused by incorrect assembly or improper wall installation
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Damage from rough handling, physical impact, water exposure, or overloading beyond labeled weight limits
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Minor texture or tone variations inherent to handmade craftsmanship
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Slight color differences caused by device screen display variations
4. Product Craftsmanship Notice
Our storage baskets, wall racks, floor organizers, and decorative storage sets feature premium glass, crystal ornaments, metal plating, brushed metal surfaces, and hand-assembled components. Minor natural inconsistencies listed below are normal craft characteristics and do not qualify as manufacturing defects:
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Slight texture variations on glass surfaces
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Minor alignment differences on crystal decorations
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Tone variations in metal finishing
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Unique brushed metal grain patterns
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Natural hand-finished surface unevenness
Most storage units require basic self-assembly upon arrival, including installation of support panels, rods, crystal decor, and mounting brackets.
5. Damaged or Defective Merchandise Resolution
If your items arrive broken, defective, incomplete, or damaged, please contact our support team within 7 calendar days after delivery. To expedite resolution, please provide your order number, a detailed problem description, clear photos of the damaged product, outer shipping carton, shipping label, and close-up images of broken or missing components.
After official review, we offer the following resolution options: free replacement parts, full product replacement, partial refund, full order refund, or pre-paid return shipping labels for qualified cases.
6. Assembly & Installation Responsibility
Customers are solely responsible for verifying product sizing, space compatibility, and wall structure stability before purchase. We strongly recommend professional installation for all wall-mounted storage units.
Any damage, defects, or usability issues caused by incorrect assembly, improper wall mounting, unauthorized structural modification, or weight overloading are not covered by our return and refund policy.
7. Return Shipping Fee Responsibility
Our Liability: We cover all return and replacement shipping fees for issues caused by our warehouse errors, confirmed factory defects, or verified in-transit damage.
Customer Liability: Customers are responsible for all return shipping costs for personal preference returns, including size errors, style dissatisfaction, or buyer’s remorse. Many oversized and fragile storage items require special shipping packaging, resulting in higher return shipping rates compared to standard small parcels.
8. Refund Processing Timeline
Once our warehouse receives, inspects, and verifies your returned items, approved refunds will be processed within 1–3 business days. Funds will be credited back to your original payment method.
Depending on your financial institution’s processing schedule, refunds may take an additional 7–15 business days to reflect in your account. Original shipping fees are non-refundable unless the return is caused by our verified error.
9. Exchange Policy
If you wish to exchange your item for a different color, size, or model, contact our support team to verify stock availability. All exchanges are subject to current inventory levels.
Preference-based exchanges due to buyer’s remorse will be processed as a full return, followed by a new separate order. If the requested replacement item is out of stock, a full refund will be issued in place of an exchange.
10. Order Cancellation Rules
Full order cancellation with a complete refund is permitted before warehouse packing, processing, or carrier handover begins. Once order preparation has started, cancellations are no longer available, and standard return policy terms will apply.
11. Delivery Delay Disclaimer
All estimated delivery times are non-guaranteed. Shipping delays may occur due to severe weather conditions, holiday season logistics backlogs, carrier operational interruptions, standard carrier clearance procedures, or recipient address verification delays.
12. Incorrect Shipping Address Policy
Customers must submit accurate and complete shipping details at checkout. Packages returned to our warehouse due to incorrect, incomplete, or undeliverable addresses will require additional reshipping fees for re-delivery.
13. Lost or Undelivered Parcel Guidance
If your tracking status shows “delivered” but you have not received your package, please complete the following checks: inspect mailboxes, porches, and exterior delivery zones; consult apartment management or front desk staff; verify with household members and neighbors; and contact your local carrier branch for onsite confirmation.
If the package remains unlocatable after all checks, contact our support team to initiate an official shipping investigation.
14. Contact Information
For return requests, refund inquiries, exchange arrangements, damaged shipment support, or general product assistance, please contact our team:
Website: https://connexlogix.com/
Email: JesusTidwellxs@outlook.com
Phone: (214) 293-1069
Address: 1410 Slocum St, Dallas, Texas 75207, United States