Contact Us
Contact Us
Thank you for visiting Connexlogix.
We are committed to providing responsive customer support for all storage product related inquiries, including product selection assistance, order status, shipping updates, assembly guidance, replacement parts, returns, exchanges, damaged deliveries, warranty questions, privacy requests, and technical support.
Customer Support
Email: JesusTidwellxs@outlook.com
Phone: (214) 293-1069
Typical Response Time: Within 24–48 business hours
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (Central Time), excluding U.S. federal holidays
Our support team strives to respond promptly and provide complete assistance for all product and order-related matters.
Business Information
Legal Business Name: Connexlogix
Website: https://connexlogix.com/
Business Mailing Address:
1410 Slocum St Dallas, Texas 75207 United States
Storage Product Support
We specialize in home storage and organization products, including:
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Luxury storage baskets
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Decorative crystal storage boxes
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Modern hanging storage racks
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Wall-mounted storage shelves
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Floor standing storage organizers
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Countertop storage bins
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Decorative all-room storage sets
If you need help selecting storage items, confirming compatible space dimensions, checking accessory specifications, verifying suitable placement height, or reviewing assembly details, our support team is available to assist before purchase.
How to Get Faster Help
To help us resolve your request as quickly as possible, please include:
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Your order number
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Email address used during checkout
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Product name or model number
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Storage item type (storage basket, wall shelf, floor organizer, etc.)
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A clear description of your request or issue
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Photos of the product, packaging, shipping label, and visible damage (if applicable)
Providing complete details allows us to process your request more efficiently.
Shipping & Delivery Assistance
Due to the size and fragile decorative components of many storage items, some orders may ship in multiple packages.
Storage sets with crystal or glass decorations may arrive in separate cartons for:
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Main storage frame
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Crystal & glass decorative pieces
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Mounting hardware
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Assembly accessories
Please inspect all packages immediately upon delivery.
If any package appears damaged, missing, or incomplete, contact us within 48 hours of delivery for prompt assistance.
Assembly & Installation Support
For assistance regarding:
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Storage unit assembly
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Crystal and decorative piece installation
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Shelf height adjustment
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Matching accessory compatibility
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Load-bearing capacity confirmation
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Wall mounting instructions
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Replacement parts
Please contact our support team before full assembly.
Important: For all wall-hung storage units, we strongly recommend following the official installation guide; professional installation service is suggested for secure wall mounting.
Return Address Notice
Please do not send returns directly to the business mailing address unless specifically instructed by our support team.
All returned storage goods must be inspected at designated warehouse or logistics facilities.
Unauthorized returns may be delayed, refused, or subject to additional return handling charges.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately with clear photos of:
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The outer shipping box
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Inner packaging materials
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Product damage
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Shipping label
This helps us process replacement or resolution requests as quickly as possible.
Urgent Support
For time-sensitive requests, please include "URGENT" in your email subject line and include all relevant order details.
Privacy & Data Requests
For requests involving personal data access, correction, deletion, or privacy-related concerns, please contact:
JesusTidwellxs@outlook.com